PROFESSIONAL TIMELINE
PRODUCT MANAGER
REA / Singapore / AUG 2022 – APR 2023
Defining product vision, goals, features and product roadmap for 4 products
Decreased bounce rate by 47% in 7 months
Developing and executing project plans
Driving platform roadmap and capabilities
Maintaining product backlog
Collaborating with technology for platform development
PRODUCT MANAGER
APPLE, INC / Singapore / SEP 2021 – MAR 2022
Direct and lead the development of Retail Online products by collaborating with cross-functional team
Collaborate with partners in building business cases, authoring business requirements, designing and crafting customer experience and handling the end to end implementation process.
Collaborate with global teams and local business units to ensure smooth execution of testing and business go-live of the product.
Communicate project status, resolve issues, conduct post implementation reviews and regular planning meetings to ensure the delivery of high-quality products.
Collaborate with business teams and align on metrics and reporting frequency that will be tracked and reported post launch of the product.
HYBRIS FRONT-END SOLUTION ARCHITECT
VORWERK PTE. LTD. / Singapore / SEP 2018 – FEB 2021
Building front-end solution design using Hybris platform
Implementing B2C and B2B solutions across 3 countries
Defining requirements, prioritizing and implementing metrics-driven and feedback driven user stories from small to medium businesses
Support technical documentation (use case, business requirements, user stories, test cases, functional specification)
Promoting cross-functional and global collaboration by leading technical team documentation in Confluence
Support integration test, UAT, business handover
Second-level technical support for front-end technologies
HYBRIS E-COMMERCE SPECIALIST / PRODUCT OWNER
BSH HOME APPLIANCES / Singapore / AUG 2012 - JUL 2017
Product Owner of a 30M Euro omni-channel product
Managed and launched full life cycle of end-to-end implementation of B2C solutions across 6 countries increasing brand visibility by 0.48% per year
Promoted global team collaboration by suggesting internal sharing of structured technical documentation which optimized bug resolution time by 30%
Conceptualized and refined omni-channel product features based on market research and user feedback by converting it to technical and measurable requirements for software engineers
Innovated B2C product features from solution ideation to implementation which improved the user experience and solution’s usability
Conducted virtual and on-site training to APAC/AU&NZ and EMEA colleagues
ENGINEER ASSISTANT
SEAGATE TECHNOLOGY / Singapore / AUG 2010 – AUG 2012
Conceptualized, redesigned, redeveloped and launched an upgraded web-based production line machine monitoring system using HTML / CSS / JavaScript
Android mobile application development and developed an automated employee shift schedule application for the company using Java
Basic production line machine setup and first-level technical support