PROFESSIONAL TIMELINE

 

PRODUCT MANAGER 

REA / Singapore / AUG 2022 – APR 2023

  • Defining product vision, goals, features and product roadmap for 4 products

  • Decreased bounce rate by 47% in 7 months

  • Developing and executing project plans

  • Driving platform roadmap and capabilities

  • Maintaining product backlog

  • Collaborating with technology for platform development

PRODUCT MANAGER

APPLE, INC / Singapore / SEP 2021 – MAR 2022

  • Direct and lead the development of Retail Online products by collaborating with cross-functional team

  • Collaborate with partners in building business cases, authoring business requirements, designing and crafting customer experience and handling the end to end implementation process.

  • Collaborate with global teams and local business units to ensure smooth execution of testing and business go-live of the product.

  • Communicate project status, resolve issues, conduct post implementation reviews and regular planning meetings to ensure the delivery of high-quality products.

  • Collaborate with business teams and align on metrics and reporting frequency that will be tracked and reported post launch of the product.

 

HYBRIS FRONT-END SOLUTION ARCHITECT

VORWERK PTE. LTD. / Singapore  /  SEP 2018 – FEB 2021

  • Building front-end solution design using Hybris platform

  • Implementing B2C and B2B solutions across 3 countries

  • Defining requirements, prioritizing and implementing metrics-driven and feedback driven user stories from small to medium businesses

  • Support technical documentation (use case, business requirements, user stories, test cases, functional specification)

  • Promoting cross-functional and global collaboration by leading technical team documentation in Confluence

  • Support integration test, UAT, business handover

  • Second-level technical support for front-end technologies

 

HYBRIS E-COMMERCE SPECIALIST / PRODUCT OWNER

BSH HOME APPLIANCES  /   Singapore  /  AUG 2012 - JUL 2017

  • Product Owner of a 30M Euro omni-channel product

  • Managed and launched full life cycle of end-to-end implementation of B2C solutions across 6 countries increasing brand visibility by 0.48% per year

  • Promoted global team collaboration by suggesting internal sharing of structured technical documentation which optimized bug resolution time by 30%

  • Conceptualized and refined omni-channel product features based on market research and user feedback by converting it to technical and measurable requirements for software engineers

  • Innovated B2C product features from solution ideation to implementation which improved the user experience and solution’s usability

  • Conducted virtual and on-site training to APAC/AU&NZ and EMEA colleagues

 
 


ENGINEER ASSISTANT

SEAGATE TECHNOLOGY  /  Singapore  /  AUG 2010 – AUG 2012

  • Conceptualized, redesigned, redeveloped and launched an upgraded web-based production line machine monitoring system using HTML / CSS / JavaScript

  • Android mobile application development and developed an automated employee shift schedule application for the company using Java

  • Basic production line machine setup and first-level technical support